With regards to the submission of documents to support your order, these requirements are set by internal policies guided by Anti-Money Laundering/ Counter-Terrorism Financing regulations. Our transaction screening processes are put in place to ensure we uphold these standards for the safety of genuine customers such as yourselves.
Kindly note that the identity verification process (our KYC) during sign-up does not serve as a replacement for verification during transactions. The former is a simple Know-Your-Customer process (similarly practiced by financial institutions) to ensure that there is no abuse of identity on our financial platform - this protects end-users such as yourself!
We do understand that the above requirements may be slightly tedious - but unfortunately, they are simply non-negotiable terms as we do take security/ privacy/ compliance standards very seriously as we do strongly believe that these practices will ensure the safety of all whom are involved.
To understand what documents are needed when you create a transfer, see Types of supporting documents required
Notice to Customer
(Remittance Service)
Customer Due Diligence (CDD) is a requirement under the Anti-Money Laundering Act Chapter 209 Laws of Brunei, Criminal Asset Recovery Order, 2012, Money Changing And Remittance Business Act Chapter 174 Laws of Brunei. CDD shall be conducted on customers conducting any transaction.
Protection of Personal Information
All data, information, or documents provided are stored securely and kept private as per our privacy policy. Protecting your data is extremely important to us and only limited numbers of MoneyMatch employees will have access to your data/ documents.
